Frequently Asked Questions

Where do you ship and how much does shipping cost?

Standard shipping is free to available checkout destinations. Eligible destinations and available methods appear at checkout.

When will my order arrive?

Standard transit is estimated at 5–8 business days after dispatch. Processing is separate and varies by item and destination. Contact contact@wrenleighatelier.shop for a processing estimate before ordering. International transit may vary.

How do I track an order?

We provide tracking details when available after dispatch. If you have a delivery question, contact us with your order number.

How do returns work?

Request a return within 30 days of receipt. Contact us first for instructions and the appropriate return address. Return costs depend on the reason; see our Return and Refund Policy.

When will I receive my refund?

We aim to inspect returned items within 5 business days and initiate approved refunds within 5 business days after approval. Your payment provider's posting time varies.

How do I contact you?

Email contact@wrenleighatelier.shop; we aim to respond within 2 business days. For order enquiries, include the order number.

Phone: +1 (575) 271-8751.